At SINDBAD, we stand behind the quality of our products. If you’re not satisfied with your purchase, we offer a hassle-free return and refund process.

1. Return Eligibility

• Items must be returned within 30 days of receiving the order.
• Products must be unused, in original packaging, and in resalable condition.
• We do not accept returns for damaged, used, or customized items.

2. Return Process

1. Contact Us: Email info@alacritytec.com with your order number and reason for return.
2. Approval & Instructions: We will review your request and provide return instructions.
3. Ship the Item: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refund/Replacement: Once received and inspected, we will process a refund or exchange within 5-7 business days.

3. Refunds

• Refunds are issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

If you received a defective or incorrect item, we will send a replacement free of charge.

For any return-related inquiries, please email us at info@alacritytec.com.